CMS Security Services FREQUENTLY ASKED QUESTIONS (404) 349-4990 E-MAIL:  sbrown@cmssceucityservices.com What if I forget the code that arms/disarms my system? In the event you cannot remember your access code, please contact our Customer Service Department at (404) 349-4990.  A technician will need to be scheduled to physically enter your new code in the control panel. What if I forget my pass word? If you should forget your account pass word, CMS will ask a series of questions to be sure you are authorized and your pass word will then be given to you. Is my CMS Home Security System connected to local police and fire departments? No. Your alarm signal goes to CMS' Central Station and we alert the police. What will the response time be? Once police are dispatched CMS has no contral over when police will respond. This matter would need to be discussed with your police department. I have call waiting on my phone line. Can that affect my service?  The CMS system is designed to seize your phone line in order to call the CMS Customer Monitoring Center. It will then release the line in order for the Customer Monitoring Center to notify you that an alarm signal was received.  How do I change the people listed on my call list?  It's simple. Just call the CMS Customer Monitoring Center at (404) 396-0854 with your changes. Have your personal identification code ready in order to make your changes. Make sure to tell everyone on your call list what to do in case they receive a call from CMS.  What if my system doesn't work right?  CMS will be happy to investigate any problems you're having with your equipment. Just call 404-396-0854 for any service-related issues. If there's a problem, can you turn my system off from the CMS offices?  No, your system is an independent unit and can only be turned off at your control touchpad. My alarm went off accidentally, but I quickly put in the code and shut it off. I expected a call from CMS, but no one called. Why not? The system allows a brief period for you to turn off your system before an alarm signal is sent to the Customer Monitoring Center. This gives you enough time to cancel the signal and prevent a false alarm. What happens when I press the panic or fire alarm buttons on the touchpad?  If you hold down the panic or fire alarm buttons on the touchpad for 1 to 3 seconds, an alarm is transmitted to the CMS Customer Monitoring Center, and emergency services are dispatched immediately. An alarm received in this manner cannot be canceled. If you should have a false alarm, and the police is dispatched your local police department will charge you after the third mistake.  THIS CHARGE IS MADE BY YOUR POLICE DEPARTMENT AND NOT CMS, ANY QUESTIONS MUST BE ADDRESSED TO THEM. If the power goes off, will my alarm system still work?  Yes, in case of a power loss, the back-up battery will activate to maintain your alarm protection for several hours. In the event your battery is low, a low battery signal will be sent to your Customer Monitoring Center so you can be notified.  If I have an emergency, should I call CMS first? No, if you have an emergency, call 911 first. If you are unable to call 911, then depress the panic or fire alarm button on your touchpad, and CMS will request emergency services. Am I responsible for testing my system regularly? Yes, it is your responsibility to make sure that your system is in good working order.  It's easy to test your system; just refer to your owner handbook or call 404-349-4990 and follow the easy instructions. If you find that a part of your system is not working properly, call CMS at 404-349-4990 to request repair service technician. There is a Trip Charge for visiting your site.